Support
eXist Solutions Support Team includes the founder and senior developers from eXist-db, so you can rest reassured that you are in safe hands. We are the authority on all issues eXist-db.
Support is one of the core offerings of eXist Solutions. Our goal is to smoothly and rapidly support your organisation's use of eXist-db. Whether your needs are in the development or production stage, we can deliver tailored support to meet your individual needs.
We understand that each customer is unique, and there is no 'one size fits all'. We have given a guide below, of some of the support options available. However, we will be more than happy to create a bespoke package for your organisation, please contact us about your requirements.
Production Support
Production support safeguards the smooth running of your production systems. Our priority service provides a quick resolution of issues that may occur whilst running eXist-db in a production environment, ensuring peace of mind for your mission critical applications.
| Silver | Gold | Platinum | |
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| All prices exclude VAT | |||
| Hours / Month | 2 | 6 | 12 |
| Support Incidents / Month | 2 | 4 | 6 |
| Response Time (Max) | 2 business days | 1 business day | 12 hours |
| Bug Priority Escalation |
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| Support Portal Ticket System |
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| Email Access |
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| Telephone/Live Access |
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| Cost / Year | €2,000 | €5,800 | €11,200 |
| Additional Support / Hour | €90 | €85 | €85 |
Our typical Production Support Contract Terms and Conditions are publicly available in both English and German.
Development Support
Development support assists your development team during building and maintaining your eXist-db applications. Providing technical support directly between our developers and yours, ensures that your developers have access to the absolute best knowledge base and that new problems are easily resolvable. Development Support includes services such as: extended performance tuning, query optimisations, architectural analysis, the implementation of new features and knowledge transfer.
If you are just starting out with eXist-db, then we can also provide comprehensive training to get you off to a flying start.
| Silver | Gold | Platinum | |
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| All prices exclude VAT | |||
| Hours / Year | 40 | 80 | 120 |
| Response Time (Max) | 2 business days | 1 business day | 1 business day |
| Support Portal Ticket System |
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| Email Access |
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| Telephone/Live Access |
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| Cost / Year | €3,600 | €6,960 | €10,440 |
| Additional Support / Hour | €90 | €90 | €80 |
Our typical Development Support Contract Terms and Conditions are publicly available in both English and German(soon).
